Terms And Conditions


These Terms and Conditions may be amended from time to time and apply directly or indirectly (through distributors) to all our services available on the Internet or through any mobile device and through email and telephone.

By accessing, browsing and using our website or any of our applications through any platform (collectively referred to as "the Platform") and / or by completing the reservation, you acknowledge and agree that you have read, understood and agree to the terms and conditions set forth below Including the Privacy Statement.

These pages, their content and infrastructure, and the Online Booking Service (including payment facility) provided through and through the Site are owned, operated and provided by Keshfiya.com and are provided for your non-commercial personal use only and are subject to the terms and conditions set out below.

Our relationship with service providers is subject to separate terms and conditions governing the B2B relationship we have with each service provider. Each Service Provider is committed to working in a professional manner with Keshfiya.com when offering its products and / or services through Keshfiya.com (whether its producer or service is a B2B and / or a B2C customer) .

Please note that service providers may have announced the application and / or request (acceptance) - in addition to the detailed policies and conditions as set out on the Site, their terms of service and the internal rules for the use, access and completion of the Service (which may include the For some responsibilities).


"Keshfiya.com", "we" or "us" refer to Keshfiya.com, a limited liability company registered under the laws of the Kingdom of Saudi Arabia.

"Platform" means the Web site and mobile phone application, through which the Service is provided and owned, controlled, managed, maintained, and / or added by Keshfiya.com.

"Service" means the various health services that can be ordered, obtained, purchased, paid for, provided, booked, merged or obtained through the health service provider.

"Service Provider" means the professional provider who is engaged in the provision of medical services or related thereto, under official license, such as hospitals, clinics, medical laboratories, physiotherapy, dentistry, medicine, psychiatric clinics, pharmacies and others.

"Booking Service" means the online payment or booking service (facilitating) payment or booking made or enabled by Keshfiya.com with respect to the various products and services provided by the Providers on the Platform from time to time.

"Service Reservation" means the request, purchase, payment, or booking for a particular Service.

"Customer" is a person who wishes to obtain health services or products whether for himself or a member of his family.

1. Scope and nature of our service

Through the platform, we (Keshfiya.com and our affiliate partners) provide an online platform that enables service providers - within their professional area (B2C or B2B) to advertise, market, sell, promote and / or deliver products and services As applicable) for ordering, purchasing and booking, through which visitors to the platform can discover, search, compare, make an order, make a booking or pay.

Using or using the reservation service (for example, booking a service through the reservation service), you enter into a direct (legally binding) relationship with the service provider who makes a reservation, purchase a product or provide a service (depending on the possibility).

From the point at which your reservation is made, we only act as an intermediary between you and the service provider, send details related to your service reservation to the relevant service providers, and send you an email confirmation on behalf of the service provider. Keshfiya.com does not sell or offer any product or service (reservation).

When submitting a reservation service, the information we disclose is based on the information provided to us by the service providers. As such, service providers who market and offer their services on the platform are granted access to our systems. Through this they are fully responsible for updating all prices / fees, availability, policies, conditions and other relevant information displayed on our platform.

Although we will use our skills and care in the performance of our booking procedures, we will not verify, and we cannot guarantee all information is accurate, complete or correct, and we cannot be responsible for any errors (including graphic and typographical errors) , Also not liable for any interruptions (whether due to any breakdown, repair, upgrading or maintenance of our platform - temporary and / or partial- or otherwise), inaccurate, misleading or incorrect information or non-delivery of information.

Each Service Provider shall be responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including prices / fees, policies, conditions and availability) on our platform.

Our platform is not and should not be considered as a recommendation or endorsement of the quality, level of service, qualification, or rating (stars) of any available service provider (or its facilities, location, major products or services).

The reservation service is available for personal and non-commercial use only. Therefore, you are not allowed to resell, deepen, link, use, copy, monitor, display, download or reproduce any content, information, software, reservations or services available on our platform for any commercial or competitive activity or purpose.

Service providers who have a business relationship with Keshfiya.com will be provided with an agreement only on the platform to promote their products if they are B2B and / or B2C.

Keshfiya.com (not open platform and end users cannot make their products on the site is not a C2C platform).

Keshfiya.com does not allow non-professional parties to display their products or sell them on or through Keshfiya.com.

2.the prices

The prices as provided by our service providers on our platform are very competitive.

All prices are subject to your reservation, and all rates (including VAT and fees) are displayed unless otherwise indicated on our platform or in the confirmation email. Booking rates are per person and subject to the exact place and date only. The applicable fees and taxes may be charged by the service provider in case of no show or canceled.

Sometimes cheaper rates are available on our platform for a particular service. However, these rates are subject to special restrictions and conditions, such as non-cancellable or non-refundable. Please check the terms of service or booking related to these terms before booking.

We want you to pay the lowest possible price for the service or product you get. If you find the service or product you are booking on the platform with the same reservation conditions and at a lower price on the Internet after you have reserved the service through our website, you will get the difference between our price and the lowest price.

Clear errors are not binding (including print errors).

All special offers and promotions are marked. If they are not marked with a tag, you cannot extract any rights if there are obvious errors.

3.Payment and bank transfers.

Our service is free of charge to consumers unless otherwise stated, because unlike many other parties, we will not charge you for our booking services or add any additional fees to the booking price.

The applicable amount will be paid to the service provider as indicated in the booking of the service (in addition to applicable taxes and fees (if any) which are not yet listed).

When the option is available and applicable, designated service providers offer the opportunity to pay service bookings (in whole or in part and as specified by the service provider's payment policy) to the provider during the secure online payment process (all provided and supported by your Private Bank).

The payment will be processed securely from your credit card or debit card to the service provider's account via a third party payment processor. Any payment made to the Service Provider in this manner represents, in each case, a payment for the amount (or part of the value) of the Service or Product specified in the Final Payment (Payment Release) for such prices (or part thereof) You are not entitled to a refund of such payments as long as such amounts are due.

For certain rates (non-refundable) or special offers, please note that payment may be required by bank transfer (if any) or through your credit card, so you may be authorized or deducted (sometimes without refund) When you make a reservation for the service.

Please check the details (booking) of the service you have selected in detail to find out any of these conditions before making a reservation. You may not charge Keshfiya.com for any authorized, or unauthorized charge (s) by the Service Provider and no value may be collected or rebuilt for any Authorized and Valid Discounted Service by the Service Provider including Prepaid rates, non-attendance fees and cost cancellations on your credit card.

4.Cancellation and special conditions.

When making a reservation for the Service through the Service Provider, you accept and agree to the applicable cancellation and non-disclosure policy of this Provider and any additional terms and conditions of the Service Provider that may apply to your booking (including the detailed terms and conditions provided by the Service Provider on our Platform, in addition to the internal rules of the Provider). Terms and conditions of service can be obtained from the relevant provider.

The cancellation and non-attendance general policy of each provider on our website are provided on the pages containing the service provider information, during the booking process and on the electronic booking card or confirmation email.

Please note that certain rates, charges, and special offers are not eligible for cancellation, refund, or change. The Service Provider may deduct such fees and taxes "if any" in case of non-attendance.

Please check the (reservation) information of the product or service carefully for any such condition before you begin your booking.

Please note that booking a service that requires a deposit or payment (in whole or in part) may be canceled (without prior notice or warning) to the extent of the relevant amount (s) remaining to be fully collected on the relevant payment date in accordance with the relevant payment policy By service provider and type of booking. Pre-payment and cancellation policies may vary per service or reservation for each service.

Please read the detailed terms (under service types or at the bottom of each page on our platform) as well as important information in your booking confirmation for information on additional policies that may be applied by the service provider. Late payment, wrong bank, credit or debit card statements, invalid credit / debit cards or insufficient funds are at your own risk and you may not refund or prepay (non-refundable) unless the provider agrees or allows under the payment policy (Advance) and cancellation.

If you wish to view, modify or cancel your reservation, please refer to the instructions for this

Please note that you may pay for cancellation in accordance with the cancellation policy (pre-payment) and non-attendance policy of the service provider or not subject to any payment of any amount paid (in advance).

We recommend that you read the cancellation and prepayment policy carefully and non-attendance policy carefully before making the reservation and remember to check your future payments on time as required for the relevant reservation.

If you have a late or delayed access status on the date of the time of arrival or late arrival, make sure that you inform the service provider (in a timely manner) that they know your expected arrival time to avoid canceling your service or paying for non-attendance fees.

Our customer service department is happy to assist you if you need to inform the provider. Keshfiya.com does not accept any liability or liability for the consequences of delaying your arrival or any fees associated with cancellation or non-attendance deducted by the service provider.


You agree - in the process of completing the service reservation - to receive: (A) an email we may send to you shortly before the date of your reservation, providing you with information about your destination and certain information and offers (including third party offers, depending on the degree to which you have subscribed to this information) related to your booking, (B) an e-mail we may send you after you received booked service in a short time, inviting you to complete the form for our customer reviews.

Please see our Privacy Policy and Cookies for more information on how we communicate with you.

Keshfiya.com disclaims its responsibility or commitment for any communication with the Service Provider or through its platform.

You cannot extract any rights from any request, contact the provider or (in any way) acknowledge the connection or request.

Keshfiya.com does not warrant that any request or communication will be (duly and in due course) received, readable, subject to, accessed or accepted by the service provider.

You will need to use the correct email address to complete and secure your reservation as appropriate. We are not responsible for (and are not required to verify) any wrong email address, misspelling, phone number (mobile) or inaccurate or incorrect credit card number.

Any claim or complaint must be sent against Keshfiya.com or in connection with the reservation service immediately, or in any case within 15 days after the day designated for service consumption or reservation.

Any complaint or claim sent after a period of 15 days may be rejected and the claimant loses his right to any compensation (for damage or costs).

Due to ongoing price and availability updates, we encourage you to make screenshots to support your position (if required).

6.Customer ratings

Keshfiya.com will invite customers who have received the services to evaluate their services and to give them ratings.

Completed customer rating may be loaded: (A) on the relevant service provider's information page on our platform for the sole purpose of informing future customers about your opinion about the service (level) and the quality of the service provider, And (b) (in whole or in part) used and provided by Keshfiya.com at its sole discretion (eg for marketing, promotion or improvement of our services) on our platforms or social media platforms, newsletters, special promotions, applications or other proprietary channels , Used or managed by Keshfiya.com and our business partners.

For the purpose of presenting and maintaining recent assessments (and therefore related evaluations), evaluations will only be presented within a specified time period (28 days) after completion of the visit, and each evaluation will be presented for a limited period (12 months) after publication.

The default rating will be based on the submission date and some additional criteria (such as language and ratings that have received comments). The ranking of a client who provides [comprehensive] comprehensive and detailed ratings (also called "Services Explorer") may be at the top of the list.

You have the freedom to choose between different forms of arrangement and filtering (for example by audience, date, language and rating points).

Keshfiya.com allows the service provider the option to respond to the evaluation. We reserve the right to adjust, reject or remove ratings at our sole discretion if they violate our evaluation policy.

Keshfiya.com does not compensate or reward any customer for the completion of the assessment. The customer evaluation form should be considered a survey and does not include any offers, invitations, or other business incentives.

Keshfiya.com undertakes to do its best to monitor and remove assessments that contain obscene words, mention of people's names or refer to stolen goods.

Keshfiya.com will not accept ratings that include: • Obscenity, sexually explicit or hate speech, discrimination, threats or violence • Provide full names or personal attacks on employees • Promotion of illegal activities (such as drugs and prostitution) • Locations, emails, addresses, phone numbers and credit card details • Politically sensitive comments

7.Privacy policy.

Keshfiya.com respects your privacy. Please take a look at our Privacy Policy for more information.

8. Legal liability

TO THE MAXIMUM EXTENT PERMITTED BY THESE TERMS AND CONDITIONS TO THE EXTENT ALLOWED BY LAW, WE WILL BE LIABLE FOR DIRECT DAMAGES WHICH SUFFER OR WHICH YOU PAY OR OBLIGATE FOR A DEFECT OF OUR SERVICES OBLIGATIONS. Our responsibility is based on the total amount of the total reservation cost as set out in the booking confirmation email (whether for one event or a series of related events).

However, to the extent permitted by law, neither we nor any of our officers, directors, employees, agents, affiliates, distributors, affiliate companies, licensors, agents or others involved in the creation, sponsorship or promotion of the Site and its contents shall be responsible About: (i) any punitive, special or indirect penalty, damage or loss resulting from loss of production, loss of profit and loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of demand, (ii) any inaccuracies in the relevant (descriptive) information (including availability, rates and ratings) of the Service Provider as made available on our platform, (iii) the services or products provided by service providers or other business partners, (iv) any damages, losses or costs incurred (direct, indirect, consequential or punitive) incurred or paid by you under or arising out of or in connection with the use or inability to use or delay our platform, (v) any personal, death or damage to property, damages, losses or costs incurred (direct, indirect, special, consequential, punitive) or other incurred or paid by you, whether due to (legal) Misuse, misrepresentation, or damage to liability (in whole or in part) by attaching it to the Service Provider or any of our other business partners (including their employees, directors, officers, agents, representatives or subsidiaries) (Who are available, offer or support their products and services) in a specific manner Or indirect) on or through the platform including any (partial) cancellation, redundant reservations, strike, force majeure or any event outside our control.

Keshfiya.com assumes no liability (and disclaims its responsibility) for the use, fitness, quality, suitability, fitness and disclosure of the Service and makes no representations, warranties or conditions of any kind, implied, statutory or otherwise, including warranties Implied in connection with trade, property, non-infringement or fitness for a particular purpose.

You acknowledge and agree that the Service Provider in question is solely responsible and assumes all responsibility and obligation with respect to the Service (including any warranties and representations made by the Service Provider).

Keshfiya.com is not a second seller of the Service and complaints or claims relating to the Service (including the Offer Price (Special / Promotion) or the specific policies or orders provided by the Customer (s) must be handled by the Service Provider. Keshfiya.com disclaims its obligation and assumes no liability with respect to such complaints and claims (the Product).

Whether or not the Service Provider has charged you for your reservation or if we facilitate the payment of the fee or price (the Service), you agree and acknowledge that the Service Provider is responsible at all times for the collection, transfer, On the total amount of the price (service) or related fees.

Keshfiya.com is not responsible or responsible for the conversion, collection, deduction or payment of related taxes due on the price (service) or related tax charges.

Keshfiya.com does not act as the registered merchant of any product or service available on the platform.

Keshfiya.com does not own or endorse uploaded images. The credibility of the images and the right to use them are the responsibility of the uploader and not the responsibility of Keshfiya.com.

Keshfiya.com disclaims all liability for all images uploaded or posted. The uploader must ensure that they are free of any viruses or infected files, and must also ensure that they are free from any illegal, obscene, offensive, hateful or inappropriate material, and any other material that infringes the rights of any third party (intellectual property rights, Publication or privacy).

No images will be published that do not meet the above criteria. Keshfiya.com reserves the right to remove and delete it at any time without notice.

9.Intellectual property

Unless otherwise specified, the software required for our services or available on our platform or used by our site, the intellectual property rights of our platform contents, information and materials available to them, are owned by Keshfiya.com or its suppliers or service providers.

Keshfiya.com reserves exclusive ownership of all rights, title and use of all intellectual property rights, the form and sense (including the infrastructure) of the Platform on which the Service is made available (including Customer Feedback and Content Translation) and you do not have right to might copy, scrap, or use the (HTTP) link to publish, promote, market, merge, use, collect or otherwise use the Content or our trademark without written permission.

To the extent that you may use or combine (in whole or in part) our content or in any other manner you may own any intellectual property rights in the platform or any customer content or comments, under which you assign, transfer and assign such intellectual property rights to Keshfiya. com.

Any unlawful use or any of the foregoing procedures or behaviors constitutes a material infringement of intellectual property rights (including copyright and database rights).


TO THE EXTENT PERMITTED BY LAW, THESE TERMS, CONDITIONS AND SERVICES ARE SUBJECT TO AND EXPRESSED IN ACCORDANCE WITH SAUDI LAW. Any dispute arising out of these General Terms and Conditions and our services must be submitted to the competent courts in Jeddah, Saudi Arabia.

If any of these Terms and Conditions are in force, or if this provision becomes unenforceable or non-binding, you will remain bound by all other provisions. In such a case, this invalid clause shall be enforced to the fullest extent permitted by applicable law, and you shall at least agree to accept a similar effect to the invalid, non-enforceable or non-binding provision, in view of the content and purpose of these terms and conditions.

11.About Keshfiya.com

Keshfiya.com is headquartered in Jeddah, Saudi Arabia, and is owned by (Jassarah platform Trading Company) registered with the Ministry of Commerce in Saudi Arabia Commercial Register No. (4030615294).